Express Named Day Delivery                          £11.95. Named Day Delivery Pre-13.00                       £18.95. Named Day Delivery Pre-10.30                       £20.95. Saturday Delivery Regular (8am-5pm)            £18.95. Saturday Delivery

<h3 id="we-currently-use-pack-fleet-for-all-our-london-deliveries-pack-fleet-will-give-you-notification-on-the-day-of-your-delivery-regarding-the-time-of-arrival-for-your-order-if-your-pack-fleet-courier-is-able-to-on-the-day-of-your-delivery-give-you-a-different-time-you-may-be-able-to-choose-to-have-your-package-delivered-earlier-or-later-please-note-their-maybe-an-addition-fee-for-this">We currently use Pack Fleet for all our London deliveries. Pack Fleet will give you notification on the day of your delivery regarding the time of arrival for your order. If your Pack Fleet courier is able to on the day of your delivery give you a different time, you may be able to choose to have your package delivered earlier or later. Please note their maybe an addition fee for this.&#xA0;</h3><h3 id="you-can-track-all-your-deliveries-inserting-your-unique-2-words-by-clicking-onto-this-link-httpspackfleetcomtracking">You can track all your deliveries inserting your unique 2 words by clicking onto this link <a href="https://packfleet.com/tracking" id="isPasted">https://packfleet.com/tracking</a>&#xA0;</h3><h3 id="same-day-london-deliveries-are-sent-with-a-bike-courier">Same day London deliveries are sent with a bike courier.&#xA0;</h3><h3 id="same-day-delivery-london-order-by-11am-mon-fri--3000---------------------please-note-deliveries-will-be-made-between-2pm-6pm">Same Day Delivery London (Order by 11am, Mon-Fri) &#xA0; &#xA0;&#xA3;30.00 &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;*(Please note deliveries will be made between 2pm-6pm) </h3><h3 id="express-named-day-london-delivery---------------1195">Express Named Day London Delivery &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA3;11.95&#xA0;</h3><h3 id="for-all-orders-outside-of-london-we-use-dpd-you-may-choose-from-the-following-options">For all orders outside of London we use DPD. You may choose from the following options: </h3>Express Named Day Delivery &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA3;11.95&#xA0;Named Day Delivery Pre-13.00 &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA3;18.95Named Day Delivery Pre-10.30 &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA3;20.95Saturday Delivery Regular (8am-5pm) &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA3;18.95Saturday Delivery Pre-13.00 (8am-1pm) &#xA0; &#xA0; &#xA0; &#xA0; &#xA3;20.95&#xA0;Standard Delivery DPD (typically dispatched within 1-3 working days) &#xA0; &#xA0; &#xA3;7.99&#xA0;Royal Mail 2nd Class (only for ambient/ dry products) &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA3;4.99<div data-role="content" id="isPasted"><h3 id> </h3><h3 id="delivery-to-jersey--guernsey-and-the-uk-channel-islands-is-charged-at-a-flat-rate-of-70-and-is-transported-by-boat-on-a-2-3-day-service">Delivery to Jersey &amp; Guernsey and the UK Channel Islands is charged at a flat rate of &#xA3;70, and is transported by boat on a 2-3 Day Service.</h3><h3 id="the-isle-of-man-northern-ireland-and-the-scottish-highlands-and-islands-are-served-by-our-2-3-day-service-to-remote-areas-and-is-charged-at-35">The Isle of Man, Northern Ireland and the Scottish Highlands and Islands are served by our 2-3 Day service to remote areas and is charged at &#xA3;35.</h3></div>

What are your shipping/ delivery costs?

We use a vast array of different materials to package our products, depending on the product determines what we use. Frozen Goods – Presently need to go into a poly box, (we are constantly on the lookout for an alternative to these), with recyclable

We use a vast array of different materials to package our products, depending on the product determines what we use.Frozen Goods &#x2013; Presently need to go into a poly box, (we are constantly on the lookout for an alternative to these), with recyclable ice packs and dry ice (-63degrees).Chilled Products &#x2013; These are wrapped in special air-filled recyclable paper together with recyclable gel pack together this acts like a refrigerator.Ambient Products- Generally due to the nature of these products they do not require any packaging, if they are glass we will wrap them carefully in padded paper or bubble wrap if necessary. &#xA0;One thing that is good to know is that we always recycle packaging that we have received from our suppliers, nothing goes to waste, we are always recycling.

What packaging products do you use?

Currently we do not offer free shipping. If you sign up to our newsletter we occasionally have offers that include free shipping.

Currently we do not offer free shipping. If you sign up to our newsletter we occasionally have offers that include free shipping.&#xA0;

Do you offer free shipping?

We do!  Receive your Delivery on a Saturday by selecting Weekend Shipping at Checkout.

We do! &#xA0;Receive your Delivery on a Saturday by selecting Weekend Shipping at Checkout.

Do you deliver on Saturdays?

We offer same-day delivery to selected London postcodes. Order before 11am Monday-to-Friday for delivery later the same day.  (Please note deliveries will be made between 2pm-6pm). Includes delivery to:. N1, N2, NW1, NW3,. E14, EC1, EC2, EC3,. SE1, S

We offer same-day delivery to selected London postcodes. Order before 11am Monday-to-Friday for delivery later the same day. &#xA0;<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 / 0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; font-size: 16px;">(Please note deliveries will be made between 2pm-6pm)Includes delivery to:N1, N2, NW1, NW3,E14,&#xA0;EC1,&#xA0;EC2,&#xA0;EC3,SE1, SE5, SE11, SE17, SE24,SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW15, SW18, SW19W1, W2, W4, W5, W8, W11, W12, W14, WC1, WC2I&apos;ve missed the 11am deadline only by an hour or so, can you still do it?Depending on the lead time of the products you want and if they&apos;re in stock, we maybe able to accommodate you. Please call us to ask and if we can do it for you we will ask you to place the order online then to get in touch with us with again with your order number. We will then change the delivery date from our end. &#xA0;

Do you offer same day delivery?

Hard-to-reach areas may require a 2- or 3-day transit time.  If you live in one of the following locations:. Scottish Highlands & Islands, Cornwall, Isle of Man

Hard-to-reach areas may require a 2- or 3-day transit time. &#xA0;If you live in one of the following locations:Scottish Highlands &amp; Islands,&#xA0;Cornwall,&#xA0;Isle of Man

I live in a remote area, will you deliver?

<div data-role="collapsible" id="isPasted" style="box-sizing: border-box; margin: 70px 0px 25px; color: rgb(0, 0, 0); font-family: NunitoSans; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div id="isPasted" style="box-sizing: border-box; margin: 70px 0px 25px; color: rgb(0, 0, 0); font-family: NunitoSans; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box;">We will deliver to Northern Ireland, however due to post-Brexit Customs restrictions on the international transportation of foodstuffs, we are not currently able to offer delivery overseas, including the Republic of Ireland.</div></div></div><div data-role="content"><h3 id="delivery-to-jersey--guernsey-and-the-uk-channel-islands-is-charged-at-a-flat-rate-of-70-and-is-transported-by-boat-on-a-2-3-day-service">Delivery to Jersey &amp; Guernsey and the UK Channel Islands is charged at a flat rate of &#xA3;70, and is transported by boat on a 2-3 Day Service.</h3><div id="isPasted"><h3 id="the-isle-of-man-northern-ireland-and-the-scottish-highlands-and-islands-are-served-by-our-2-3-day-service-to-remote-areas-and-is-charged-at-35">The Isle of Man, Northern Ireland and the Scottish Highlands and Islands are served by our 2-3 Day service to remote areas and is charged at &#xA3;35.</h3></div></div><h3 style="box-sizing: border-box; margin-top: 0px; margin-bottom: 30px; text-align: left; color: rgb(0, 0, 0); font-family: NunitoSans; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="because-of-its-proximity-to-the-uk-mainland-the-isle-of-wight-is-served-by-our-regular-mainland-shipping-services">Because of its proximity to the UK mainland, the Isle of Wight is served by our regular mainland Shipping services.</h3>

I live outside mainland Great Britain, will you deliver to me?

If it’s a weekend please call DPD on 0121 275 0500 with your tracking / consignment number. You can also find your local depot using this link https://www.dpd.co.uk/apps/depotfinder/index.jsp. If it’s a London delivery we use Packfleet, you can check

If it&#x2019;s a weekend please call DPD on 0121 275 0500 with your tracking / consignment number. You can also find your local depot using this link <a href="https://www.dpd.co.uk/apps/depotfinder/index.jsp">https://www.dpd.co.uk/apps/depotfinder/index.jsp</a> If it&#x2019;s a London delivery we use Packfleet, you can check your tracking details on their website and they also have a web chat available. <a href="https://packfleet.com/tracking">https://packfleet.com/tracking</a> You can message them at <a href="mailto:hello@packfleet.com">hello@packfleet.com</a> or use the live chat in the bottom right of the website.&#xA0;Email us at <a href="mailto:support@finefoodspecialist.co.uk">support@finefoodspecialist.co.uk</a> We don&#x2019;t work on the weekends, however we may check emails occasionally over the weekend.

MY ORDER HASN'T ARRIVED

There is a lot of misconception and confusion over: Can I Refreeze Thawed Products?. In short the answer is YES, as long as your product; beef, lamb, poultry, seafood, meets the following environmental scenarios:. If your product has fully defrosted

There is a lot of misconception and confusion over: Can I Refreeze Thawed Products?&#xA0;In short the answer is YES, as long as your product; beef, lamb, poultry, seafood, meets the following environmental scenarios: &#xA0;<ol style="list-style-type: decimal;margin-left:14px;"><li>Your product is still partially defrosted / partially frozen and in its original packaging or freezer bag. You can safely refreeze.</li><li>Your product is fully defrosted / fully thawed but still cold to touch (same coldness as the items in your fridge is a good guideline) and in its original packaging or freezer bag. You can safely refreeze. - Safely re-freezing thawed meat that is still cold to touch is no different than a package of fresh meat you would purchase from the supermarket or butchers where the meat, coming from their chilled cabinet will also be cold to touch&#xA0;</li></ol>If your product has fully defrosted / fully thawed and is warm to touch/ room temperature with the packaging damaged you cannot refreeze and must discard. Please take photographs and email them to us so we can review it and resend or refund you accordingly.&#xA0; HOW MANY TIMES CAN YOU REFREEZE STEAK?The video below is an interesting experiment by Guga Foods where Guga sees how many times steaks can be frozen, thawed, and re-frozen before there is a noticeable difference in eating quality.<img src="https://uploads.gorgias.io/MNVgn6mBLd21j8BO/Screenshot_2023-08-31_at_15.07.39-229de95b-d7df-454b-a4b3-8e0dad0b12c8.png" style="width: 300px;" class="fr-fic fr-dib"> <a href="https://www.youtube.com/watch?v=QY2UnV1DKDU&amp;t=25s">Click this link to watch video</a>

MY ORDER HAS ARRIVED THAWED/ SEMI FROZEN

There is a lot of misconception and confusion over: Can I Refreeze Thawed Products?&#xA0;In short the answer is YES, as long as your product; beef, lamb, poultry, seafood, meets the following environmental scenarios: &#xA0;<ol style="list-style-type: decimal;margin-left:14px;"><li>Your product is still partially defrosted / partially frozen and in its original packaging or freezer bag. You can safely refreeze.</li><li>Your product is fully defrosted / fully thawed but still cold to touch (same coldness as the items in your fridge is a good guideline) and in its original packaging or freezer bag. You can safely refreeze.</li></ol>If your product has fully defrosted / fully thawed and is warm to touch/ room temperature with the packaging damaged you cannot refreeze and must discard. Please take photographs and email them to us so we can review it.&#xA0;HOW MANY TIMES CAN YOU REFREEZE STEAK?The video below is an interesting experiment by Guga Foods where Guga sees how many times steaks can be frozen, thawed, and re-frozen before there is a noticeable difference in eating quality.<img src="https://uploads.gorgias.io/MNVgn6mBLd21j8BO/Screenshot_2023-08-31_at_15.07.39-229de95b-d7df-454b-a4b3-8e0dad0b12c8.png" style="width: 300px;" class="fr-fic fr-dii"> <a href="https://www.youtube.com/watch?v=QY2UnV1DKDU&amp;t=25s">Click this link to watch video</a>

MY ORDER HASN'T ARRIVED FROZEN

If your vacuum pack has come undone and the actual package is still intact, this has happened during transit. Please be assured that your product will be perfectly safe to consume or to re-freeze should you wish too.

If your vacuum pack has come undone and the actual package is still intact, this has happened during transit. Please be assured that your product will be perfectly safe to consume or to re-freeze should you wish too.&#xA0;

MY VACUUM PACK HAS COME UNDONE

Christmas & New Year Trading Period 2023/ 2024. Customers please note that our last delivery day for Christmas will be 21st December 2023. Our last delivery day pre-New Year’s Eve delivery date will be the 29th December 2023. Our next delivery date f

Christmas & New Year Trading Period 2023/2024

We are here to help you with any queries or questions. We always strive for excellence, if you have had a problem with your order please get in touch telling us what the issue is, take photographs where necessary so we can feedback to our fulfilment team. Email: support@finefoodspecialist.co.uk

Our customer service team are always on hand to help you with queries and questions about our various products. Please phone us or email support@finefoodspecialist.co.uk. We are open Monday - Friday from 9am -5.30pm.

SHIPPING & DELIVERIES