MY ORDER HASN'T ARRIVED FROZENUpdated 9 months ago

There is a lot of misconception and confusion over: Can I Refreeze Thawed Products? 

In short the answer is YES, as long as your product; beef, lamb, poultry, seafood, meets the following environmental scenarios:  

1. Your product is still partially defrosted / partially frozen and in its original packaging or freezer bag. You can safely refreeze.
2. Your product is fully defrosted / fully thawed but still cold to touch (same coldness as the items in your fridge is a good guideline) and in its original packaging or freezer bag. You can safely refreeze.

If your product has fully defrosted / fully thawed and is warm to touch/ room temperature with the packaging damaged you cannot refreeze and must discard. Please take photographs and email them to us so we can review it. 

HOW MANY TIMES CAN YOU REFREEZE STEAK?

The video below is an interesting experiment by Guga Foods where Guga sees how many times steaks can be frozen, thawed, and re-frozen before there is a noticeable difference in eating quality.

Click this link to watch video