# Fine Food Specialist 

> Public Help Center articles for Fine Food Specialist .

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [How do I place an order?](https://finefoodspecialist.gorgias.help/en-US/how-do-i-place-an-order-194141.md): All orders are placed online at www.finefoodspecialist.co.uk
- [Can I do a phone order?](https://finefoodspecialist.gorgias.help/en-US/can-i-do-a-phone-order-194142.md): We don’t usually take orders over the phone, but if you have any difficulty placing an order on our website, we’ll be happy to assist you and take your order by phone instead.
- [What is the status of my order?](https://finefoodspecialist.gorgias.help/en-US/what-is-the-status-of-my-order-194144.md): Once you have placed your order, we will send you a confirmation email so you can track its status. Please check this email carefully to ensure all details are correct, including your shipping date, delivery address, and contact number. Once your ord
- [How long does it take to ship my order?](https://finefoodspecialist.gorgias.help/en-US/how-long-does-it-take-to-ship-my-order-194146.md): Delivery times depend on the shipping method you select:. DPD StandardAll orders placed before 11am, Monday to Thursday, will be dispatched the same day. Orders placed on Friday, Saturday, or Sunday will be dispatched on Monday. Date Shipping and Wee
- [How can I track my order?](https://finefoodspecialist.gorgias.help/en-US/how-can-i-track-my-order-194147.md): How can I track my package? Once your order is shipped we will send you an email confirming that your order has been shipped and we will also supply you with a tracking number. DPD will then reach out to you on the morning of your delivery, usually
- [Where do you ship?](https://finefoodspecialist.gorgias.help/en-US/where-do-you-ship-194149.md): We currently ship within the UK and Northern Ireland. We do not ship to the Republic of Ireland or abroad.
- [Can I collect my order?](https://finefoodspecialist.gorgias.help/en-US/can-i-collect-my-order-194236.md): You can collect your order directly from us, but you’ll still need to place it online first. Once your order is placed, please contact us with your order number and preferred collection time. After collection, we’ll refund your shipping charge. Pleas
- [Can I make changes to my order?](https://finefoodspecialist.gorgias.help/en-US/can-i-make-changes-to-my-order-194152.md): Yes, you can. If you contact us before your order is dispatched (we kindly ask for at least 2 days’ notice), we can remove any unwanted items and issue a refund for them. You can amend your delivery date up to 1–2 days before your order is scheduled
- [Can I cancel my order?](https://finefoodspecialist.gorgias.help/en-US/can-i-cancel-my-order-194166.md): Yes, you can cancel your order. All cancellations must be made at least 48 business hours before your scheduled delivery date. To cancel, please contact us:
- [What Payment methods do you accept?](https://finefoodspecialist.gorgias.help/en-US/what-payment-methods-do-you-accept-194167.md): We accept all major credit cards including AMEX, VISA & MASTERCARD, as well as all debit cards. You can pay directly with your credit card online or through the payment platform of Amazon Pay, Paypal and Apple Pay. Do you accept bank transfers or ch
- [What are your shipping/ delivery costs?](https://finefoodspecialist.gorgias.help/en-US/what-are-your-shipping-delivery-costs-194168.md): We use DPD for all UK deliveries. Same-day London deliveries are fulfilled by bike courier. Same Day Delivery (Mon–Fri, order by 11am) – £30.00Delivered between 2pm–6pm. Express Named Day Delivery – £12.95. Express Named Day Delivery – £12.95. Pre-13
- [What packaging products do you use?](https://finefoodspecialist.gorgias.help/en-US/what-packaging-products-do-you-use-194170.md): We use a range of packaging materials depending on the type of product being shipped. Frozen items are packed in insulated poly boxes with recyclable ice packs and dry ice (-63°C).We are actively working to find sustainable alternatives to poly boxes
- [Do you offer free shipping?](https://finefoodspecialist.gorgias.help/en-US/do-you-offer-free-shipping-194172.md): Yes — on eligible orders. Spend £150 or more and we’ll automatically deduct £12.95 from your shipping cost at checkout. For most standard services (including DPD Next Day / Named Day), this effectively makes delivery free. Some premium, remote, or of
- [Do you deliver on Saturdays?](https://finefoodspecialist.gorgias.help/en-US/do-you-deliver-on-saturdays-194175.md): We do! Receive your Delivery on a Saturday by selecting Weekend Shipping at Checkout.
- [Do you offer same day delivery?](https://finefoodspecialist.gorgias.help/en-US/do-you-offer-same-day-delivery-194176.md): We do!. We offer same-day delivery to selected London postcodes when you order before 11am (Monday–Friday). Deliveries are made between 11am–6pm. N1, N2, NW1, NW3E14, EC1, EC2, EC3SE1, SE5, SE11, SE17, SE24SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9,
- [I live in a remote area, will you deliver?](https://finefoodspecialist.gorgias.help/en-US/i-live-in-a-remote-area-will-you-deliver-194182.md): Hard-to-reach areas may require a 2- or 3-day transit time. If you live in one of the following locations:. Scottish Highlands & Islands, Cornwall, Isle of Man
- [I live outside mainland Great Britain, will you deliver to me?](https://finefoodspecialist.gorgias.help/en-US/i-live-outside-mainland-great-britain-will-you-deliver-to-me-194185.md)
- [MY ORDER HASN'T ARRIVED](https://finefoodspecialist.gorgias.help/en-US/my-order-hasnt-arrived-301040.md): If your order hasn’t arrived, please check the following:. If it’s the weekend, please contact DPD directly on:0121 275 0500Make sure you have your tracking/consignment number ready. You can email us at:support@finefoodspecialist.co.uk. Please note:
- [MY ORDER HAS ARRIVED THAWED/ SEMI FROZEN](https://finefoodspecialist.gorgias.help/en-US/my-order-has-arrived-thawed-semi-frozen-301041.md): We understand this can be concerning, but in many cases the product is still safe to refreeze. There is often confusion around this, so here’s a clear guide:. Yes — in most cases you can safely refreeze, as long as the product (beef, lamb, poultry, o
- [MY VACUUM PACK HAS COME UNDONE](https://finefoodspecialist.gorgias.help/en-US/my-vacuum-pack-has-come-undone-301044.md): If your vacuum seal has come loose but the outer packaging is still intact, this can occasionally happen during transit. Please be assured that the product remains safe to eat or refreeze, provided it is still cold and has been kept chilled throughou
- [Can I choose a delivery date that's in the future?](https://finefoodspecialist.gorgias.help/en-US/can-i-choose-a-delivery-date-thats-in-the-future-2947084.md): Yes. You can plan ahead and schedule your delivery up to three months in advance, perfect for occasions like Christmas, birthdays, or special events. At checkout, our delivery calendar will appear so you can simply select your preferred delivery date
- [Can I return my product?](https://finefoodspecialist.gorgias.help/en-US/can-i-return-my-product-194198.md): Because we sell perishable goods, we’re unable to accept returns on most products. If you’d like to discuss an order, please contact our team directly. For hardware items, returns may be possible — please get in touch and we’ll guide you through the
- [Can I buy a gift card/vouchers?](https://finefoodspecialist.gorgias.help/en-US/can-i-buy-a-gift-cardvouchers-194213.md): We do! You can purchase our gift vouchers by clicking onto the following link https://www.finefoodspecialist.co.uk/products/fine-food-specialist-email-gift-voucher
- [Do you have a newsletter & Blog?](https://finefoodspecialist.gorgias.help/en-US/do-you-have-a-newsletter-&-blog-194231.md): Yes we do! We send newsletters out regularly to update our customers on new products, recipe ideas and special offers. If you sign up to our newsletter you will receive a 10% discount off your order. Do you have a Blog?. Yes we do have a blog with lo
- [Our Story](https://finefoodspecialist.gorgias.help/en-US/our-story-194235.md): Fine Food Specialist is your destination for premium produce and hard-to-find ingredients. We source rare and exceptional gourmet products from around the world, making us a trusted haven for curious food lovers and professional chefs alike. We’re co
- [Where are we located?](https://finefoodspecialist.gorgias.help/en-US/where-are-we-located-194238.md): We are located at the following premises. Unit 337. Distribution Block B. New Convent Garden Market. London, SW8 5EQ. Our opening hours are Monday - Friday 9am - 5.30pm
- [Contact Us](https://finefoodspecialist.gorgias.help/en-US/contact-us-194240.md): We are always here to help you. Please call us on +44 (0) 207627 2553 or email us support@finefoodspecialist.co.uk if you require any further information. We are open Monday - Friday from 9am - 5.30pm.
- [Do you offer discounts?](https://finefoodspecialist.gorgias.help/en-US/do-you-offer-discounts-194242.md): We offer a discount when you sign up to our newsletter and we often run a lot of promotions with special discounts and offers in our newsletters.
- [Do you offer trade & Wholesale prices?](https://finefoodspecialist.gorgias.help/en-US/do-you-offer-trade-&-wholesale-prices-194245.md): We are primarily a retailer, however we will consider trade/wholesale prices and accounts to companies who will order with us regularly and with volumes. Please click onto this link https://www.finefoodspecialist.co.uk/pages/wholesale and fill out ou
- [I can't find the product I'm looking for](https://finefoodspecialist.gorgias.help/en-US/i-cant-find-the-product-im-looking-for-197884.md): If you can’t find what you’re looking for on our website, please get in touch with us — we’ll always do our best to source it for you. You can contact us at:support@finefoodspecialist.co.uk020 7627 2553
- [Where can I find a list of ingredients?](https://finefoodspecialist.gorgias.help/en-US/where-can-i-find-a-list-of-ingredients-197889.md): If you can not find the ingredients listed on our website, please get in touch with us and we will be able to tell you. Either email support@finefoodspecialist.co.uk or call us on 02076272553.
- [How Do I dispose/ recycle your packaging?](https://finefoodspecialist.gorgias.help/en-US/how-do-i-dispose-recycle-your-packaging-1084053.md): HydroPac Ice sheets. The contents are made from a non-toxic, food-safe formulation, they are drain-safe and can be flushed through the sink with running water. The emptied packs can be recycled at locations accepting 4LDPE plastics for example superm
- [HOW DO I OPEN MY TIN OF FOIE GRAS](https://finefoodspecialist.gorgias.help/en-US/how-do-i-open-my-tin-of-foie-gras-4079752.md): Please note that your Rougie Bloc of foie gras comes with a special key to open the tins. On the 75g tins, these are found underneath the outer sleeve. If you shake your tin you can hear it. For the 210g Blocs we send the key separately in a clear pl