All orders are placed online at www.finefoodspecialist.co.uk

We don't typically take orders over the phone, however If you have any issues ordering via our website we will be able to do this if you have created an account with us. 

Once you have placed your order with us, we will send you a confirmation email to track the status of your order. 

Please check that all the details on your order confirmation email is correct, including the shipping date, shipping address and phone numbers. 

Once your order is shipped we will send you another email confirming that your order has been shipped and we will also supply you with a tracking number. 

DPD will then reach out to you on the morning of your delivery, usually by 11am, to give you a timeframe, between an hour, of when your order will be delivered. 

You have several options to select a safe place or redeliver if you're not home during these hours. 

Can I change my order?

This will be entirely dependant on the products you have requested and the delivery date / method you have selected. Please contact our customer service team at [email protected] to discuss your options.

Where do you ship?

We currently ship only within the UK, excluding Northern Ireland. We do not ship abroad.

How long does it take to ship my order?

This will be dependant on the delivery method selected...

DPD Standard - All orders placed before 11am Monday - Thursday using this shipping option will be dispatched the same day. Orders placed on Friday, Saturday or Sunday will be dispatched on Monday. 

Date Shipping and Weekend Shipping  - Orders are dispatched the day prior to the delivery date that you selected when checking out. You can double check these dates, by referring to the confirmation email that you will have received when you placed your order. 

Same Day Delivery London (Order by 11am, Mon-Fri) - Orders placed before 11am Monday to Friday will be delivered on the same day. Please be aware that if you select this delivery option after 11am on Friday, or over the weekend, that your order will not be delivered until Monday. 

This will be dependant on the delivery method selected...

DPD Standard - All orders placed before 11am Monday - Thursday using this shipping option will be dispatched the same day. Orders placed on Friday, Saturday or Sunday will be dispatched on Monday. 

Date Shipping and Weekend Shipping  - Orders are dispatched the day prior to the delivery date that you selected when checking out. You can double check these dates, by referring to the confirmation email that you will have received when you placed your order. 

Same Day Delivery London (Order by 11am, Mon-Fri) - Orders placed before 11am Monday to Friday will be delivered on the same day. Please be aware that if you select this delivery option after 11am on Friday, or over the weekend, that your order will not be delivered until Monday. 

Once your order is shipped we will send you an email confirming that your order has been shipped and we will also supply you with a tracking number. 

DPD will then reach out to you on the morning of your delivery, usually by 11am, to give you a timeframe, between an hour, of when your order will be delivered. 

You have several options to select a safe place or redeliver if you're not home during these hours. 

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

What if I'm not home?

You will have the option to choose a safe place or to redeliver with DPD. We suggest to download the app to put in any delivery instructions you wish to.  

We currently ship within the UK and Northern Ireland. We do not ship to the Republic of Ireland or abroad. 

You may collect your order from us. You will still need to place your order online, when you have done so please contact us and let us know your order number and when you would like to collect your order. Once you have collected your order we will refund you for your shipping cost. 

Please note, there is a £5 charge for all cars coming into the market where we are based. Mopeds and bicycles are free to enter. 

Our opening hours are Monday- Friday 9am - 5pm. 

Refunds generally take between 2-5 working days to process. 

Yes you can. If you get in touch with us before your order is being delivered, (we ask for a least 2 days notice), we can delete and refund you for items you no longer wish for. 

Can I change the delivery date?

You can change the delivery date 1-2 days before your order is due to be dispatched. 

Can I change my delivery date when my order is in transit?

No you can not, it is too late at this point in time. Please do not try and put a stop, a cancellation or change the delivery address with Pack Fleet or DPD whilst your package is in transit as this could cause your package to be disposed of and you will be held liable for this. 

Can I add to my order?

If you would like to add to your order we will need you to place another order. We ask you to then get in touch with us, informing us of your 2 order numbers. We can then merge these two orders together and refund you on one of the shipping charges. 

Contact us on 0207 627 2553 or email: [email protected] 

Yes you can cancel your order, you will need to do this at least 2 business working days before your order is due to be delivered if it is a lead time product. Please email [email protected] or call us on 02076272553 to let us know. 

We accept all major credit cards including AMEX, VISA &  MASTERCARD, as well as all debit cards. You can pay directly with your credit card online or through the payment platform of Amazon Pay, Paypal and Apple Pay.

Do you accept bank transfers or cheque payments?

Unfortunately at this stage we do not accept bank transfer or cheque payments. 

We currently use Pack Fleet for all our London deliveries. Pack Fleet will give you notification on the day of your delivery regarding the time of arrival for your order. If your Pack Fleet courier is able to on the day of your delivery give you a different time, you may be able to choose to have your package delivered earlier or later. Please note their maybe an addition fee for this. 

You can track all your deliveries inserting your unique 2 words by clicking onto this link https://packfleet.com/tracking 

Same day London deliveries are sent with a bike courier. 

Same Day Delivery London (Order by 11am, Mon-Fri)    £30.00                                           *(Please note deliveries will be made between 2pm-6pm)

Express Named Day London Delivery                             £12.95 

For all orders outside of London we use DPD. You may choose from the following options:

Express Named Day Delivery                          £12.95 

Named Day Delivery Pre-13.00                       £18.95

Named Day Delivery Pre-10.30                       £20.95

Saturday Delivery Regular (8am-5pm)            £18.95

Saturday Delivery Pre-13.00 (8am-1pm)         £20.95

Standard Delivery DPD (typically dispatched within 1-3 working days)     £8.99

Royal Mail 2^nd Class (only for ambient/ dry products)                               £4.99

We use a vast array of different materials to package our products, depending on the product determines what we use.

Frozen Goods – Presently need to go into a poly box, (we are constantly on the lookout for an alternative to these), with recyclable ice packs and dry ice (-63degrees).

Chilled Products – These are wrapped in special air-filled recyclable paper together with recyclable gel pack together this acts like a refrigerator.

Ambient Products- Generally due to the nature of these products they do not require any packaging, if they are glass we will wrap them carefully in padded paper or bubble wrap if necessary.  

One thing that is good to know is that we always recycle packaging that we have received from our suppliers, nothing goes to waste, we are always recycling.

How to Dispose of your packaging

HydroPac Ice sheets 

The contents are made from a non-toxic, food-safe formulation, they are drain-safe and can be flushed through the sink with running water. 

The emptied packs can be recycled at locations accepting 4LDPE plastics for example supermarket carrier bag drop off points. 

Gel Packs - in recycled brown paper 

The contents are made from a non-toxic, food-safe formulation, they are drain-safe and can be flushed through the sink with running water or put into your garden bed.

The emptied brown recycled paper can go straight into your recycling bin.

Cardboard Boxes  

Can be recycled in your bin collection

Polystyrene Boxes  

Unfortunately these can not be recycled. They must be disposed of in your black bin or can be re-used as a refrigerator for long car trips. 

Currently we do not offer free shipping. If you sign up to our newsletter we occasionally have offers that include free shipping. 

We do!  Receive your Delivery on a Saturday by selecting Weekend Shipping at Checkout.

We offer same-day delivery to selected London postcodes. Order before 11am Monday-to-Friday for delivery later the same day.  (Please note deliveries will be made between 2pm-6pm)

Includes delivery to:

N1, N2, NW1, NW3,

E14, EC1, EC2, EC3,

SE1, SE5, SE11, SE17, SE24,

SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW15, SW18, SW19

W1, W2, W4, W5, W8, W11, W12, W14, WC1, WC2

I've missed the 11am deadline only by an hour or so, can you still do it?

Depending on the lead time of the products you want and if they're in stock, we maybe able to accommodate you. Please call us to ask and if we can do it for you we will ask you to place the order online then to get in touch with us with again with your order number. We will then change the delivery date from our end.  

Hard-to-reach areas may require a 2- or 3-day transit time.  If you live in one of the following locations:

Scottish Highlands & Islands, Cornwall, Isle of Man

Because of its proximity to the UK mainland, the Isle of Wight is served by our regular mainland Shipping services.

If it’s a weekend please call DPD on 0121 275 0500 with your tracking / consignment number. You can also find your local depot using this link https://www.dpd.co.uk/apps/depotfinder/index.jsp

If it’s a London delivery we use Packfleet, you can check your tracking details on their website and they also have a web chat available. https://packfleet.com/tracking You can message them at [email protected] or use the live chat in the bottom right of the website. 

Email us at [email protected] We don’t work on the weekends, however we may check emails occasionally over the weekend.

There is a lot of misconception and confusion over: Can I Refreeze Thawed Products? 

In short the answer is YES, as long as your product; beef, lamb, poultry, seafood, meets the following environmental scenarios:  

1. Your product is still partially defrosted / partially frozen and in its original packaging or freezer bag. You can safely refreeze.
2. Your product is fully defrosted / fully thawed but still cold to touch (same coldness as the items in your fridge is a good guideline) and in its original packaging or freezer bag. You can safely refreeze. - Safely re-freezing thawed meat that is still cold to touch is no different than a package of fresh meat you would purchase from the supermarket or butchers where the meat, coming from their chilled cabinet will also be cold to touch 

If your product has fully defrosted / fully thawed and is warm to touch/ room temperature with the packaging damaged you cannot refreeze and must discard. Please take photographs and email them to us so we can review it and resend or refund you accordingly. 

HOW MANY TIMES CAN YOU REFREEZE STEAK?

The video below is an interesting experiment by Guga Foods where Guga sees how many times steaks can be frozen, thawed, and re-frozen before there is a noticeable difference in eating quality.

Click this link to watch video

There is a lot of misconception and confusion over: Can I Refreeze Thawed Products? 

In short the answer is YES, as long as your product; beef, lamb, poultry, seafood, meets the following environmental scenarios:  

1. Your product is still partially defrosted / partially frozen and in its original packaging or freezer bag. You can safely refreeze.
2. Your product is fully defrosted / fully thawed but still cold to touch (same coldness as the items in your fridge is a good guideline) and in its original packaging or freezer bag. You can safely refreeze.

If your product has fully defrosted / fully thawed and is warm to touch/ room temperature with the packaging damaged you cannot refreeze and must discard. Please take photographs and email them to us so we can review it. 

HOW MANY TIMES CAN YOU REFREEZE STEAK?

The video below is an interesting experiment by Guga Foods where Guga sees how many times steaks can be frozen, thawed, and re-frozen before there is a noticeable difference in eating quality.

Click this link to watch video

If your vacuum pack has come undone and the actual package is still intact, this has happened during transit. Please be assured that your product will be perfectly safe to consume or to re-freeze should you wish too. 

Christmas & New Year Trading Period 2023/ 2024 

Customers please note that our last delivery day for Christmas will be 21^st December 2023

Our last delivery day pre-New Year’s Eve delivery date will be the 29^th December 2023

Our next delivery date for the New Year 2024 will be the 4^th January 2024

NB: Please note that due to our suppliers closing over the Christmas New Year Period our fresh products such as fish, meat, fruit and veg will be very limited, please avoid ordering these between Christmas and New Year, unless it’s salmon and tuna.

Do you accept returns?

As we sell perishable goods we can not accept returns for the majority of our products. If you would like to discuss this please contact us directly. 

If you're looking to return hardware please contact our team to discuss the process with you. 

Please note it is the responsibility of the customer to safely return items, we suggest to send items tracked for. 

Are returns free?

We do not provide free returns. Any hardware returns returns are the responsibility of the buyer.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

We do! You can purchase our gift vouchers by clicking onto the following link https://www.finefoodspecialist.co.uk/food-hampers-gifts/gifts/gift-vouchers

Yes we do! We send newsletters out regularly to update our customers on new products, recipe ideas and special offers. 

If you sign up to our newsletter you will receive a 10% discount off your order. 

Do you have a Blog?

Yes we do have a blog with lots of wonderful information and tips on various foods from around the world. You can click onto this link to access our blog https://www.finefoodspecialist.co.uk/blog/category/home

Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.

Looking for a specific ingredient for a recipe or are in need of some inspiration to impress guests for a dinner party? We’ve got you covered for all occasions whether you’re a food stylist, a professional chef, or simply an avid home cook with a taste for the finer things in life. Our wide range of products ranges from the finest British seasonal fare to the most sought after culinary delicacies in the furthest corners of the globe. 

We source our ingredients from passionate suppliers who share the same ethos of attention to detail and uphold high standards of quality. Our ever-growing catalogue includes an exciting variety of specialist products including wagyu beef, caviar, specialist seafood, artisan cheese, truffles, edible flowers, micro-herbs, exotic fruits, and vegetables.

“‘A few years ago, I realised how hard it was for home-cooks to get hold of high-quality, exotic products. I wanted everyone to be able to get their hands on the exciting ingredients that chefs have the privilege of working with in restaurants. Fine Food Specialist is a collection of amazing products that I was lucky enough to work with in the kitchens I cooked in. Collectively they represent my passion for ‘best in show’ and all things foodie. It gives me great pleasure to be able to share each and every one of them with our growing list of customers.”

Our Mission

To have the finest range of gourmet and specialist products and ingredients in the U.K. From the top down, we have an uncompromising attitude towards quality, we only stock the very best. Our aim is to always stay on top of the latest food trends and continue doing what we do best which is sourcing the coolest, most exciting ingredients on the market for our customers.

Our Guarantee

We are located at the following premises

Unit 337 

Distribution Block B

New Convent Garden Market

London, SW8 5EQ

Our opening hours are Monday - Friday 9am - 5.30pm 

We are always here to help you. Please call us on +44 (0) 207627 2553 or email us [email protected] if you require any further information. 

We are open Monday - Friday from 9am - 5.30pm.

We offer a discount when you sign up to our newsletter and we often run a lot of promotions with special discounts and offers in our newsletters. 

We are primarily a retailer, however we will consider trade/wholesale prices and accounts to companies who will order with us regularly and with volumes. Please click onto this link https://www.finefoodspecialist.co.uk/wholesale-fine-foods-supplier  and fill out our contact form.  

Alternatively email us: [email protected] or call us: on 0207627 2553 to discuss what we can do for you. 

If you can't find what you're looking for on our website please get int ouch with us and we will always try our best to source the item/s for you. You can email us [email protected] or call us on 02076272553. 

If you can not find the ingredients listed on our website, please get in touch with us and we will be able to tell you. Either email [email protected] or call us on 02076272553. 

HydroPac Ice sheets 

The contents are made from a non-toxic, food-safe formulation, they are drain-safe and can be flushed through the sink with running water. 

The emptied packs can be recycled at locations accepting 4LDPE plastics for example supermarket carrier bag drop off points. 

Gel Packs - in recycled brown paper 

The contents are made from a non-toxic, food-safe formulation, they are drain-safe and can be flushed through the sink with running water or put into your garden bed.

The emptied brown recycled paper can go straight into your recycling bin.

Cardboard Boxes  

Can be recycled in your bin collection

Polystyrene Boxes  

Unfortunately these can not be recycled. They must be disposed of in your black bin or can be re-used as a refrigerator for long car trips.